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Privacy Policy

1. Introduction

Welcome to OBRA Dubai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website https://www.obradubai.com/ (the "Site") and purchase our hand-crafted art.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information to provide and improve our service to you:

A. Personal Information

When you make a purchase, attempt to make a purchase, or create an account, we collect certain information from you, including:

  • Name: To identify you and process your order.

  • Billing and Shipping Address: To deliver your artwork.

  • Contact Information: Email address and phone number (+971...) to communicate order updates or delivery schedules.

  • Account Credentials: If you create an account, we store your username and encrypted password.

B. Payment Information

We do not store your full credit card details on our servers. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

C. Usage Data

We may automatically collect information on how the Site is accessed and used ("Usage Data"). This may include your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, and other diagnostic data.

3. How We Use Your Information

OBRA Dubai uses the collected data for various purposes:

  • Order Fulfillment: To process transactions, arrange for shipping to locations such as Umm Suqeim and the wider UAE/International regions, and provide you with invoices/order confirmations.

  • Communication: To contact you regarding your order, answer your queries sent to art@obradubai.com, or provide customer support.

  • Screening: To screen our orders for potential risk or fraud.

  • Marketing (Optional): If you have opted in, we may send you emails about new collections, special offers, or other updates. You can unsubscribe at any time.

4. Sharing Your Personal Information

We do not sell your personal data. However, we may share your information with third parties to help us conduct our business, such as:

  • Service Providers: We use third-party platforms to power our online store (e.g., Wix, Shopify, or similar) and payment processors to handle transactions securely.

  • Logistics Partners: We share your name, address, and phone number with courier services to ensure your art is delivered to you.

  • Legal Compliance: We may disclose your information if required to do so by UAE law or in response to valid requests by public authorities.

5. Cookies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site (e.g., the shopping cart).

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Security

The security of your data is important to us. We use commercially acceptable means to protect your Personal Information, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Rights

If you are a resident of the UAE or other jurisdictions with data protection laws, you typically have the right to:

  • Access the personal information we hold about you.

  • Ask that your personal information be corrected, updated, or deleted.

  • Withdraw consent for marketing communications.

If you would like to exercise these rights, please contact us at art@obradubai.com.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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